Last updated: [Insert Date]

This Privacy & Cookies Policy explains how Tunsai (“Tunsai“, “we“, “us” or “our“) collects, uses, stores and protects personal information
when you visit tunsai.com (the “Website“) or contact us about our cleaning services in Cambodia.

This document is a general template for informational purposes only. It should not be considered legal advice.
Tunsai recommends seeking legal review for any official or final version.

1. Who We Are

Tunsai
Website: https://tunsai.com
Email: hello@tunsai.com

We operate solely within Cambodia and provide professional cleaning services to businesses and individual customers.

2. Information We Collect

2.1 Information You Provide to Us

When you submit an enquiry through our Website, we may collect:

  • Name
  • Company name (for B2B enquiries)
  • Email address
  • Phone number
  • Any information included in your enquiry message

We do not collect payment information or uploaded documents through the Website.

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect:

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages viewed, links clicked, time spent on pages
  • Referring websites and search terms
  • Technical data needed for security and site functionality

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the Website and understand how visitors use it.
Cookies may be set by us or third-party services.

Types of cookies used may include:

  • Essential cookies – required for basic site functionality.
  • Analytics cookies – to measure traffic and usage (e.g., Google Analytics).
  • Marketing cookies – used by advertising or analytics partners such as Meta Pixel or Google Ads.

You may control or delete cookies through your browser settings; however, some features of the Website may not function correctly without them.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Responding to your enquiries and providing information about our services.
  • Managing and improving the Website through analytics and performance monitoring.
  • Sending marketing emails or newsletters if you have opted in or where permitted by law.
  • Ensuring security and preventing fraud or misuse of the Website.
  • Complying with legal obligations, such as responding to lawful requests.

4. Legal Basis for Processing

Although Tunsai operates only in Cambodia, we aim to follow internationally recognised data privacy principles.
We may process your information under one or more of the following legal bases:

  • Your consent, when you choose to provide information through our forms or subscribe to marketing communications.
  • Legitimate interests, such as improving our services, maintaining security, or responding to enquiries.
  • Legal obligations when required by applicable regulations or authorities.

5. Sharing Your Information

We do not sell personal information. We may share information with:

  • Service providers that help operate our Website, email systems, analytics, hosting, and security.
  • Marketing or analytics partners such as Google, Facebook/Meta, or other similar services.
  • Professional advisors such as accountants or legal consultants.
  • Authorities if required by law or to protect our rights, users, or business.

6. International Data Transfers

Although Tunsai operates only in Cambodia, some of our service providers may be located outside Cambodia.
This means your data may be stored or processed in other countries, including countries that may not have the same data protection laws.

We take reasonable measures to ensure that any international data transfers comply with widely accepted privacy principles.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy, including:

  • Responding to your enquiries
  • Maintaining business records for operational or legal reasons
  • Managing marketing preferences

When data is no longer needed, we take steps to delete or anonymise it.

8. Security

We use reasonable technical and organisational measures to protect personal information from loss, misuse,
or unauthorised access. No system is completely secure, and we cannot guarantee absolute protection.

9. Your Rights

Depending on local laws and international standards, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Withdraw consent for marketing communications

To exercise your rights, contact us at:
hello@tunsai.com

10. Marketing Communications

If you subscribe to updates or newsletters, we may send you marketing emails.
You can unsubscribe at any time using the link in the email or by contacting us directly.

11. Third-Party Links

Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those external sites.

12. Changes to This Policy

We may update this Privacy & Cookies Policy to reflect changes in our practices or applicable requirements.
When we do, the “Last updated” date at the top of this page will be revised.

13. Contact Us

If you have questions or requests regarding this Policy, you can contact us at:

Email: hello@tunsai.com
Website: https://tunsai.com


Note: This is a template sample only. A legally compliant Privacy Policy should be reviewed by a qualified professional
familiar with Cambodian regulations and any applicable international standards relevant to your business.